TERMS & CONDITIONS

Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Delivery charges of a flat Rs. 200 applies to all orders. An extra Rs. 50 will also be charged on COD orders as cash handling fees. However, delays in transit are possible due to uncontrollable conditions or circumstances.

The usual turnaround time is 2 to 3 days within the country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances.

NOTE: Damages due to negligence, improper usage, or handling will not be covered under the exchange policy. Moreover, the exchange will be subject to the availability of items in our stock. Change of mind is not applicable. 

Exchanges and returns are not accepted on fragrances unless the item is damaged.

Packages Lost In Transit:

It may take up to 4-5 days to investigate any of the related complaints, locate the package, or issue/offer a replacement.

Product Is Damaged Or Stolen In Shipping:

A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of articles as compared to those ordered. In either case, you may contact our Customer Care within 14 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.

Price & Taxes :

All the prices on our website are inclusive of sales tax, in accordance with applicable tax laws of Pakistan.

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Order Cancellations

Orders can be canceled upon the customer’s request at any time before it is processed.

edenrobe reserves the right to cancel orders for any reasons of the following reasons:

• Articles Out-Of-Stock
• Pricing Difference
• Shipping Cost Difference
• Technical Error

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 20 days of receipt of the order.

Contact us:

If you have any questions/concerns, please feel free to contact our Customer Care department. We are available from Monday to Saturday.

• Phone: 03445824768 (During 9:00 AM to 6:00 PM PST)
• Whatsapp: +92 344 5824768